Pair 1
A: You are having an appointment tomorrow with your dentist, Dr White, at 8 am. Call his office and try to reschedule your appointment for the next week. You are free next week on Thursday and Friday in the early morning.

B: You are a receptionist at a dentist’s office. Dr White, the dentist, is busy all this week. Next week she is free on Wednesday afternoon (3-5pm) and next Friday morning (8-10am). You will soon receive a phone call.
Note: your office charges $40 for cancelling appointments without 24 hours notice.

Pair 2
A: You need a teacher to teach business English in your company. You have decided to phone a man named “Ken”, whose name you found in an ad in a local newspaper.
Call Ken. Ask about: his experience, pricing, availability, teaching style, etc. Try to decide if you want to hire him.

B: Your name is Ken. You have decided to become an English teacher. You have no experience but English is your native language.
You need students. Your phone will ring soon.

Pair 3
A: You want to take your wife/husband on a trip this weekend. First, decide where you want to go. Then, phone your travel agent to reserve a plane ticket and hotel. Also: ask for recommendations of things to do there.

B: You are a travel agent. Try to sell Student A one of the following travel packages:
Option 1: roundtrip, first class, $950. Hotel: Hyatt, $250/night, *****
Option 2: roundtrip, economy class, $310. Hotel: Bob’s Inn, $99/night, ***

Pair 4
A: You are a web-designer. You need new clients. Marciano’s, an Italian restaurant, has a horrible website. Call the restaurant, ask for the manager/owner, and introduce yourself. Explain why the company needs a good website. Set-up a meeting where you can present a sample of a new design.

B: You are a manager of an Italian restaurant, Marciano’s. Your restaurant is not doing too well. You need more customers. Your restaurant is nearly bankrupt.