A complaint - vocabulary
Key Vocabulary
customer service representatives (reps) - people employed to represent and act as an advocate for the interests of customers.
gather information – collect information.
resolve the problem - settle or find a solution to a problem.
‘the firm aims to resolve problems within 30 days’
deal with complaints
deal with - take measures concerning (someone or something), especially with the intention of putting something right.
‘the government had been unable to deal with the economic crisis’
a complaint - the expression of dissatisfaction.
‘a letter of complaint’
‘he hasn't any cause for complaint’
not our policy – not our principle of action adopted or proposed by our company.
‘the government's controversial economic policies’
mass noun ‘it is not company policy to dispense with our older workers’
troubleshoot - analyze and solve serious problems for a company or other organization.
‘What I need more practice on is troubleshooting.’
glitch (noun) - a sudden, usually temporary malfunction or fault of equipment.
‘a draft version was lost in a computer glitch’
glitch (verb) - suffer a sudden malfunction or fault.
‘the elevators glitched’
Key Phrases
What seems to be the problem?
What happened exactly?
I'm afraid it's not our policy to ...
I promise you I'll ...
Did you read the instructions that came with the ...?
How were you using the ...?
I understand you're upset, sir.
I'm just trying to understand the problem.
We’re sorry that you’ve had a problem with this product.
Is there anything else I need to know about this that I haven’t thought to ask?
