Write down the words or phrases that come to your mind when you think about CUSTOMER SERVICE/CUSTOMER CARE:
Aila: Polite, on-time, professional, knows well the demands of costumer, contacts, 
    
Asta: trouble shooting, technical support, chat, training, service, repair,   
    
Eila:Be patient, be friendly
    
Bożena: satisfaction, target, purchase, meet expectation (täyttää odotukset), research, loyalty, product, market share (markkinaosuus)
    
Nina: 
    
1. What do you know about CUSTOMER CARE? What is it for you?
2. Would you add anything else to the CUSTOMER CARE? If yes, what?
3. Using your own words, explain what Customer Care is.
4. Have you ever thought of working in Customer Care?
5. What makes a perfect Customer Care specialist?
6. What are advantages and disadvantages of working as a Customer Care specialist?