Lecture 4 explores the birth of the quality movement (TQM) with the Japanese case. Researchers studied the quality control movement in Japan and found that organizational culture is decisive. The key findings are empowering the employees, flattening the hierarchy, holding accountability to customers, building data-based information, as well as granting autonomy to teams. In this lecture we learn that from the cultural frame, there are many strategies the leaders can apply to promote the organizational learning and productivity. Listen to students' analysis on their own cases.

Before any lecture either open or save to your computer the assigned PowerPoint presentations.

Assignment before the lecture: none

Open or save the PowerPoint slides related to this lecture HERE.

Listen to the lecture, and afterwards do the assignment given below.

Write your learning experiences into your personal Reflective report

Assignment after the lecture:

1. Read chapters 13 and 14 from the course book Bolman, L. G., and Deal, T. E., Reframing Organizations: Artistry, Choice and Leadership.
2. Read articles 43 and 44 from the course book Shafriz, J., Ott, J. & Jang, Y., S. 2005. Classics of Organizational Theory