Lecture 4 Customer-oriented communication, what is that?

Lecture 4 Customer-oriented communication, what is that?

Before any lecture either open or save to your computer the assigned PowerPoint presentations.

Assignment before the lecture: none

Open or save the PowerPoint slides related to this lecture EDLS013_S2_L4.pdf

Listen to the lecture, and afterwards do the assignment given below.


Write your learning experiences into your personal Reflective report

Assignment after the lecture: None.