Together with the client, the career professionals systematically evaluate the result and impact of the guidance process. The evaluation focuses on the process and the outcomes, skills achieved and observed changes in the client's situation. The evaluation of outcomes and impact requires continuous evaluation of the guidance process in terms of how the process proceeds, how the career professionals commit to the provision and development of the service, how the guidance meets the needs of the user groups, how clients participate in the process and its planning, how effective the guidance relationships and operating models used are, and how the evaluation findings are utilised in the development of services.

The career professional has knowledge and understanding of

• the significance of evaluating the outcomes and impact of individual guidance processes from the perspective of developing their work
• the significance of the evaluation of the result and impact of guidance processes from the individual's perspective
• factors having an impact on the outcomes of the guidance process, such as context, the client's life situation, social networks and available services
• methods and criteria for evaluating the outcomes and impact of the guidance process
• how to define assessment targets and criteria for verifying the outcomes and impact of guidance processes
• the outcomes of the guidance process, the development of the client's skills and changes in the situation

The career professional is able to

• define the goals of the guidance process together with the clients/groups and monitor their realisation
• gather feedback from clients/groups both during and at the end of the guidance process
• provide guidance with clients/groups to evaluate their development and the development of their skills and competency during the guidance process
• specify or redefine the goals of guidance based on feedback and information gained from evaluation
• improve their activities as a career professional based on the outcomes and feedback
• analyse and evaluate guidance processes and methods, their professional practices and their quality and impact (see also sections B3.4 Evaluation and C4.2 Quality assessment and monitoring)