Client work competency refers to the ability to work professionally with clients in different situations and environments. Client work includes providing up-to-date information, guidance, solving individual questions and carrying out deeper counselling processes between career professionals and client groups. It covers multichannel interaction competency and building a confidential client relationship. Multichannel information, advice and guidance services may include on-site visits, real-time or delayed remote services, video conferencing or telephone services.

Client work competency includes process competency, guidance and learning theories, and methodological competency.