The following is a conversation in an airport, between an airline representative and a customer. The recording is in four sections. In each question, pay attention to the tone of voice and decide which of the customer’s responses is the MOST POLITE. You can listen to each option as many times as you like.

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3.1 Listen, and choose the most polite response. 3 p.

Yes, can you arrange to print my boarding pass for me?
I want to print my boarding pass: can you do that here?
Is there any chance you could print my boarding pass?

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3.2 Listen, and choose the most polite response. 3 p.

I tried that already, but none of the machines will scan my passport.
I already tried a number of times, but it seems the machines aren’t working.
I did try several of them, but I’m afraid they couldn’t read my passport.

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3.3 Listen, and choose the most polite response. 3 p.

And what about that £10 fee?
Will you charge me £10 though?
But will it still cost me £10?

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3.4 Listen, and choose the most polite response. 3 p.

Ok, that’s good, then.
Oh, that’s fine, thanks.
Well I’m glad to hear it.