Career professionals view guidance alongside the client's development and change process as a multiprofessional, multisectoral and multi-administrative service process and societal activity. The multichannel services used in guidance may include on-site visits, real-time or delayed remote service, video conferencing or telephone services.

The career professional has knowledge and understanding of

• the different starting points and capabilities of individuals and groups to plan and make decisions concerning their future
• the different life experiences, life phases and different social and economic situations of individuals and groups as the starting point for guidance processes
• factors, preconditions and resources affecting the organisation and provision of guidance services
• the key stakeholders behind the organisation of guidance
• the role of guidance as part of education, economic, youth and social and health policies (see also C1.3 Position and positioning guidance)
• common goals of different government sectors and policies concerning the organisation of guidance
• different service channels for the guidance provision

The career professional is able to

• consider guidance as part of individuals’ and groups’ life processes
• consider guidance as goal-oriented interaction situations
• consider guidance-related incidents in the context in which they occur
• consider guidance as an individual's subjective right
• conduct guidance work and produce guidance services through multiple channels in individual and collaborative processes that meet client needs