Career professionals utilise digital technology seamlessly in the guidance process.

The career professional has knowledge and understanding of

• how different digital tools and applications can support different guidance phases, such as data collection, goal setting and monitoring
• the special features and suitability of different digital interaction channels, such as video calls, chats and email, in guidance situations
• the importance of accessibility of digital guidance materials
• clients' different needs and preferences in the use of digital technology in guidance
• potentials and challenges of digital technology during the guidance process
• how to integrate digital technology seamlessly into guidance so that it supports the guidance process and the achievement of the client's or group's goals

The career professional is able to

• select and utilise appropriate digital tools and applications for different phases of guidance process, guidance situations and client groups
• select and use digital guidance materials that are accessible
• use digital technology in data collection and analysis to better understand the client's situation and design guidance process
• provide clients with support and guidance in using digital technology if it is new or challenging for them
• apply good interaction skills and practices in the digital environment, such as clear and easy-to-understand communication, active listening and empathy
• assess the impact of digital technology in the guidance process and, if necessary, make changes to its use, content and methods
• create and maintain a digital environment that supports guidance process and the achievement of client goals
• keep digital technologies as part of the continuous development of their guidance process and adapt to technological changes