exercise 7h / Tapescript

News reporter: With wait at doctors’ offices increasing, online visits are becoming the new house calls. Google is testing such a service. Other companies already offer it, taking medicine from “the doctor is in” to “the doctor is online”. Here's Vladimir Duthiers.

Vladimir Duthiers: It's 5 PM. Doctor Lauralee Yalden puts on her doctor's coat and logs on.

Dr. Yalden: Hi Nicholas, how are you?

Nicholas: I’m doing well, how you doing?

Dr. Yalden: Good .

Vladimir Duthiers: Her apartment is now a doctor's office and she's ready to make a house call.

Dr. Yalden: What can I do to help you out today?

Vladimir Duthiers: Doctor Yalden is part of a growing number of physicians offering online consultations. With cameras and connectivity, patients can log on and ask for a doctor anytime, 24/7.

Patient: It'll be about low to mid back.

Dr. Yalden: I’m able to see tonsils and skin rashes and conjunctivitis. I mean, for certain instances I don't think that would make much of a difference online versus being in person.

Vladimir Duthiers: Can you see that, Doctor?

Vladimir Duthiers: I tested this service by asking about a lump on my wrist.

Doctor: Ganglion cysts or tendon sheaths are very common.

Vladimir Duthiers: I always worry.

Doctor: Any lump anywhere really will freak you out, no question, the first thing you think of is “oh my gosh, it's cancer”.

Vladimir Duthiers: That doctor works for a company called Amwell which has grown 1000% in two years. CEO Roy Schoenberg says easy access is the key to their success.

Roy Schoenberg: People who don't have insurance, people that live far from health care, people that have challenges on leaving their home, whether they don't have a babysitter or whether because they're elderly and they have a chronic condition. We see the entire spectrum of people using telehealth.

Vladimir Duthiers: But how many doctors have agreed to be part of Amwell?

Roy Schoenberg: Thousands.

Vladimir Duthiers: Thousands?

Roy Schoenberg: Yes.

Vladimir Duthiers: Right now 22% of employers offer video councils through health plans. 71% say they will offer it by 2017. Any serious medical conditions are flagged immediately for in person care.

Doctor: And how may I help you, Sir?

Vladimir Duthiers: Another company Teladoc, offered only through employee benefit plans, covers 8 million people.

Doctor: Yeah, it's gonna be really critical for you to get back with your primary care physician.

Dr. William Gluckman: I'm not buying it at this point.

Vladimir Duthiers: Not all physicians are signing on. Dr. William Gluckman wants his patients in front of him.

Dr. William Gluckman: Certain complaints such as abdominal pain really do require me to feel both for size of organs and location of tenderness, and to do some very specific exams you just can't do over a video screen.

Vladimir Duthiers: Webdocs can't treat everything, but this website manner is starting to catch on. Vladimir Duthiers, CBS News, New York.