You will hear a person talking about his experiences at a fast food drive-in twice. Listen to the recording and answer the questions in Finnish. Please write a concise answer not exceeding 100 characters for each question. Exceeding the maximum number of characters will lead to points being cut.

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4.1 Mitä asiakas luuli pikaruokalan työntekijän aluksi pahoittelevan? (max 100 characters) 3 p.


4.2 Mitä pikaruokalan työntekijä pahoitteli? (max 100 characters) 3 p.