A5.2 Technology in the guidance process

2024-01-26T15:57:56+02:00

Career professionals utilise digital technology seamlessly in the guidance process.

The career professional has knowledge and understanding of

how different digital tools and applications can support different guidance phases, such as data collection, goal setting and monitoring
the special features and suitability of different digital interaction channels, such as video calls, chats and email, in guidance situations
the importance of accessibility of digital guidance materials
clients' different needs and preferences in the use of digital technology in guidance
potentials and challenges of digital technology during the guidance process
how to integrate digital technology seamlessly into guidance so that it supports the guidance process and the achievement of the client's or group's goals

The career professional is able to

select and utilise appropriate digital tools and applications for different phases of guidance process, guidance situations and client groups
select and use digital guidance materials that are accessible
use digital technology in data collection and analysis to better understand the client's situation and design guidance process
provide clients with support and guidance in using digital technology if it is new or challenging for them
apply good interaction skills and practices in the digital environment, such as clear and easy-to-understand communication, active listening and empathy
assess the impact of digital technology in the guidance process and, if necessary, make changes to its use, content and methods
create and maintain a digital environment that supports guidance process and the achievement of client goals
keep digital technologies as part of the continuous development of their guidance process and adapt to technological changes