A4.3 Reflexive communication

2024-01-26T15:58:41+02:00

Career professionals know how to communicate through verbal and literary means as well as in real time and in a delayed manner, enabling the dialogue between them and their clients or groups. The same principles apply to all professional interaction situations in which the career professionals participate.

The career professional has knowledge and understanding of

the importance of reflexive communication in processes involving reflection, change and development of clients and groups
the effects of different question formats on the guidance process, the activities of clients and groups, and experiences in guidance situations
the effects of different interventions on the guidance process and the achievement of goals
the significance of their and the client's thinking, actions, emotions, and background assumptions in guidance
the impact of culture, growth environment and the surrounding society on an individual's way of thinking and actions
the importance of critical reflection in interaction situations

The career professional is able to

interpret the changing world around them and perceive its cultural diversity
utilise appropriate questions and means of interaction with the client or group
confirm to the client that they have understood their message and perspective
summarise the content of dialogue with the client
provide guidance in interaction with clients to examine their thoughts, feelings and behaviour and to promote their self-knowledge
use guidance-related methods and tools of interaction, such as clarification, mirroring, feedback, targeting and summarising in addition to different question forms
appropriately use confrontation in situations where it can promote reflection and achievement of goals by the client or group
focus on the interaction situation and take into account factors that may encourage or disturb the client's or group's focus

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