A4.2 Goal-oriented interaction

2024-01-26T15:58:51+02:00

Career professionals utilise various channels, methods and tools in communication and interaction.

The career professional has knowledge and understanding of

the differences between professional interaction and informal communication
the possibilities and limits of professional interaction in guidance
that their orientation (see also section B3.2 Reflecting and setting goals) to the interaction and communication situation lays the foundation for a goal-oriented guidance process
factors that either promote or limit active message reception
the potential impact of different backgrounds of career professionals and clients (e.g. language, language register, values, culture, life experiences) on mutual communication and interpretation of the meanings of messages
the importance of verbal and nonverbal communication
the importance of using different types of questions throughout the guidance process

The career professional is able to

create a multichannel, accessible, functional, and efficient guidance situation, process and environment according to the client's needs (see also section A1.4 Guidance relationship)
act in an interactive situation where the goals of the guidance process are at the core
creates a confidential guidance relationship and maintains it through interaction
actively receive messages from another person or group members
clarify spoken and written language where necessary
form an understanding of the communication of the client or group members
reflect on what the client or group wishes to communicate
avoid making interpretations based on assumptions
ensure that their verbal and non-verbal communication remains consistent
conveys sensitivity, interest and attentiveness in individual guidance and group situations
enhance interaction and joint knowledge formation
promote the formation of shared understanding, as well as mutual trust and acceptance
take into account the non-verbal communication of the client or the group and react to it accordingly
respect the personal physical space of others and maintain the necessary distance in the interaction