A4.1 Clear communication

2024-01-26T15:59:02+02:00

Career professionals use oral, written and visual communication in clear and easy-to-understand way. They communicate in a transparent and accessible manner in different interaction situations and are able to take into account the clients' different abilities to receive and understand the career professional's communication.

The career professional has knowledge and understanding of

the importance of accessibility in communication
factors promoting and limiting effective communication
the importance of multiliteracy in their work
possibilities and limitations of different communication channels
the potential impact of varying background factors of career professionals and clients (e.g. language, values, culture, life experiences, ability to study) on communication
the principles for culturally conscious communication
the importance of verbal and nonverbal communication
an appropriate and clear writing style and the importance of text formatting
the importance of visual communication in guidance work

The career professional is able to

use appropriate language and communication channels with clients and groups
take into account the interaction skills and readiness of clients of different ages
adjust the tone, speed and intensity of their use of language
ensure that non-verbal communication, such as gestures and facial expressions, supports and complements verbal communication
avoid using difficult-to-understand language, abbreviations or professional terms in communication

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