https://peda.net/id/9d7bfdee006 2018-01-23T21:00:01+02:00 https://peda.net/:static/532/peda.net.logo.bg.svg <div class="license">Tämän sivun lisenssi <a rel="license" href="https://peda.net/info">Peda.net-yleislisenssi</a></div> https://peda.net/id/0c29af1615a 2018-02-19T21:31:42+02:00 Do the exercises related to our lesson. We are going to check it together. Good luck! <a href="https://peda.net/suonenjoki/kansalaisopisto/opetussuunnitelma/kielet/englanti/english-work/20-2-2018/homework-1/fasc#top" class="service">FIRST AND SECOND CONDITIONALS.pdf</a> 2018-02-19T21:28:22+02:00 https://peda.net/id/d7ecacda15a 2018-02-19T21:26:54+02:00 <b><span>The aims of the class are: </span></b><br/> <span>-to practise role plays related to customer complains</span><br/> <span>-to revise zero, first and second conditionals and use them in the right contexts.</span> 2018-02-19T21:26:54+02:00 https://peda.net/id/9927913415a 2018-02-19T22:03:47+02:00 Watch the videos related to customer complaints <a href="https://esol.britishcouncil.org/content/teachers/teaching-english-work/cleaners/supervising-customer-complaints" rel="nofollow ugc noopener">https://esol.britishcouncil.org/content/teachers/teaching-english-work/cleaners/supervising-customer-complaints</a> as a<span> self-access resource with online activities, which are available here: <a href="http://esol.britishcouncil.org/cleaners/complaints-supervisor" target="_blank" rel="nofollow ugc noopener">Complaints to the supervisor</a>. The transcript is here: <a href="https://peda.net/suonenjoki/kansalaisopisto/opetussuunnitelma/kielet/englanti/english-work/20-2-2018/homework-2/ctst2#top" class="service">complaints to supervisors transcript.pdf</a> </span> 2018-02-19T21:39:28+02:00 https://peda.net/id/0609d42e15a 2018-02-20T20:42:30+02:00 <p><strong>Making suggestions about a problem:</strong><strong> </strong></p> <ul> <li><strong>I’m sorry, but... / I’m afraid ...</strong></li> <li><strong>I can give you a refund. </strong></li> <li><strong>I can offer you ... (a reduction / a discount / a refund / a free ... / a repair / ...)</strong></li> <li><strong>One solution is to . .  . (verb)</strong></li> <li><strong>I’ll send you … immediately.</strong></li> <li><strong>I’ll talk to her about it.</strong></li> <li><strong>This won’t happen again, I promise.</strong></li> <li><strong>We could . . . </strong></li> <li><strong>I think we should . . . </strong></li> <li><strong>I recommend that . . .</strong></li> <li><strong>No problem, just a moment, please.</strong></li> <li><strong>Of course, sorry for the inconvenience.</strong></li> <li><strong>I’m terribly sorry, I’ll get your order right away.</strong></li> <li><strong>I apologise on behalf of the kitchen. I will talk to the chef and have this replaced immediately. </strong></li> </ul> <p><strong>Ways of complaining:</strong><strong> </strong></p> <ul> <li><strong>Do you call this ... food? </strong></li> <li><strong>It tastes disgusting. </strong></li> <li><strong>You call this a luxury resort?</strong></li> <li><strong>Look at this ..., it's rubbish / damaged / ...! </strong></li> <li><strong>How can you offer such a bad connection?</strong></li> <li><strong>This ... of yours is awful, I hate it.</strong></li> <li><strong>I hate the ... !</strong></li> <li><strong>The … is overpriced.</strong></li> <li><strong>This is far too expensive.</strong></li> <li><strong>I’ll claim damages.</strong></li> <li><strong>You’ll hear from my lawyer.</strong></li> <li><strong>I demand fresh towels at once.</strong></li> </ul> <b><br/> Role play 1<br/> </b><strong>Customer:</strong> “I can’t believe that loud mouth salesperson talked me into buying these dumb shoes. I wore these shoes one time and my feet hurt for days.&quot;<br/> <strong>Employee:</strong> “Sir, I am truly sorry that you are upset and your feet hurt. Could you please tell me which shoes you are referring to?”<br/> (continue the conversation)<br/> <br/> <b>Role play 2<br/> Customer:</b> Good morning!<br/> <b>Manager:</b> Good morning. Can I help you?<br/> <b>Customer:</b> Yes. I want to complain because my room is too noisy. The people in the next room have loud parties every night and I have not been able to sleep very well. Also, the hotel bed is very uncomfortable.<br/> <span>(continue the conversation)</span><br/> <p><span><b>Role play 3<br/> </b></span><strong>STUDENT A:<br/> </strong>You are the manager of <em>The Paradise Hotel</em>, a modern holiday resort surrounded by lots of sights and sandy beaches. Everything seems perfect… but you have to deal with some problems.<br/> <strong>STUDENT B:<br/> </strong>You are a guest at the expensive <em>The Paradise Hotel</em>. The food is awful. It is often cold and salty, and there are no vegetarian dishes. There is also little choice: It seems to be the same any other day.<br/> <br/> <b>Role play 4<br/> </b><strong>STUDENT A:<br/> </strong>You are the manager of <em>The Lakeside Hotel</em>, a small holiday resort surrounded by woods and lakes, a very peaceful place. Everything seems perfect… but you have to deal with some problems.<br/> <strong>STUDENT B:<br/> </strong>You are a guest at the expensive <em>The Lakeside Hotel</em>. The internet connection at the hotel is overpriced and not always working reliably. Furthermore, there are only 3 different TV channels, which is unacceptable.<br/> <br/> <b>Role plays<br/> Costumer:</b> Excuse me, the room is too cold. Could you lower the air conditioner, please?<br/> <b>Manager: </b><br/> <br/> <b>Costumer:</b> Sorry, this is not what I ordered. I ordered the chicken and this is beef.<br/> <b><span>Waiter: </span></b><br/> <b><br/> Costumer:</b> Pardon me, this drink is not cold. Could I have some ice?<br/> <b><span>Waiter: </span></b></p> <p><b>Costumer:</b><span><span> </span></span>Excuse me…Could I have another spoon? This one is not clean.<br/> <b><span>Waiter: </span></b></p> <p><b>Costumer: </b>Excuse me… My salad is too salty and her soup is cold<br/> <b><span>Waiter: </span></b></p> <p> </p> 2018-02-19T21:42:30+02:00 https://peda.net/id/32e63308158 2018-02-19T18:07:26+02:00 <p>Zero conditional:</p> <p>If + present simple, present simple</p> <p>General truths<br/> <br/> </p> <p>First conditional:</p> <p>If + present simple, will/can/may + v(I)</p> <p>If + present simple, imperative (If you see him, say hello from me)</p> <p>Real present situation, likely future<br/> <br/> </p> <p>Second conditional:</p> <p>If + past simple, would/could/might + v (I) (future in the past)</p> <p>Unreal PRESENT situation, to give advice</p> 2018-02-19T18:01:51+02:00